Hi Steve,
Georgina has worked really hard on this after a couple of complaints about our service times and the turnaround time from leaving here to getting them back has been about 4 weeks on recent shipments.
She is sending them in much smaller batches now so the time wasted sitting in our office is reduced to the minimum by e-mailing everyone when a batch is going so this is usually less than a week so total turnaround time is about 6 weeks.
Total cost for a 90XL probe is £190.00 which is all inclusive including any repairs required,calibration,post cal certification and shipping (excl VAT).
Pre-cal certification is £30.00 for those where you suspect a mis-calibration may have been performed.
MESA dropped all support for 90DX's a couple of years ago presumably in the hope it would increase sales but it backfired hence we lost the UK Distribution rights when annual sales of 90XL dropped to 1 leaving IBP with a monopoly !!!!
Unfortunately it may even get worse than this after May 2020 if, post Brexit, neither of them appoint a UK "Responsible Person" if the cost is too high for the small profit returns on the small number of sales unless the "soft" MDR deadline implementation is forthcoming .
We should probably have a new thread on the potential implications of that for tiny sales volume imported niche products such as these in the UK ?
Hope this helps.
Chris
www.healthtec.co.uk